GENERAL INFORMATION

Front Desk Service Check-in/Check-out Times and Late Check-out Fee information

• Check-in : 3pm
• Check-out : 12noon
• Early Check-in/Late Check-out: can be requested at reservation (Additional Charges may apply)

         *After the check-out time(12:00), Additional charge of $30 will be charged until 3:00

• Service Notice : Official currency is US Dollars.

Guestroom Service/Telephone Service

• Domestic calls within Saipan may be made using the guestroom telephone.

             For detailed information, please refer to the telephone manual in the guest room

• Caution: A nominal surcharge will apply in addition to the telephone fee when using guestroom telephone.
• Voltage: Voltage in Saipan is 110V. Compatible with 220V appliances if adapters are used. Appliances designed exclusively for 220V systems are not compatible.

Internet

• Free Wireless Internet on all floors

Laundry service

• Step 1: Laundry Bag (in guestroom)
• Step 2: Fill in laundry request form (in guest room)
• Step 3: Call front desk

Ice

• Ice is located at the stairway. (24hours, free of charge)

Airport Transport

• Serenti Hotel does not provide Airport transfer service. However, taxi service maybe arranged to the hotel guests upon prior request.

Other guest services

• Car rental with Hertz
• Complimentary parking
• NO PETS ALLOWED

Distances from major places

• Saipan International Airport - 20 minutes by car
• Main shopping center - within 3 minutes on foot
• I Love Saipan- Star Sands Plaza- 1 minute on foot

• Security: Guest Safety
• 24 hrs. security camera

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                                                                            Cancellation Policy:   
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Regular Season- Cancellation                                                                       Peak Season - Cancellation
Before 7days of arrival- No charge                                                                 Before 14days of arrival- No charge 
Within 7days but before 3 days-1 Night                                                          Within 14days but before 7 days-1 Night
Within 3days of Arrival- 50%                                                                           Within 7days of Arrival- 50%
Without Notice/ No Show- 100%                                                                     Without Notice/ No Show- 100%
Due to Natural Calamities-No charge                                                            Due to Natural Calamities-No charg
(Mar. 1 - Novermber 31, 2019)                                                                          (December 1 - February 28, 2020)

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