1-(670)233-5201
Beach Rd, Garapan, Saipan 96950, CNMI
GENERAL INFORMATIONFront Desk Service
  • Check‑in: 3:00 PM
  • Check‑out: 12:00 Noon
  • Early Check‑in / Late Check‑out: May be requested at the time of reservation (additional charges may apply).
  • Late Check‑out Fee: After 12:00 Noon, a charge of $30 applies until 3:00 PM.
  • Service Notice: Official currency is US Dollars.
Guestroom & Telephone Service
  • Domestic calls within Saipan can be made using the guestroom telephone.
  • Please refer to the in‑room telephone manual for detailed instructions.
  • Note: A nominal surcharge applies in addition to standard telephone fees.
  • Voltage: Saipan operates on 110V. Appliances compatible with 220V may be used with adapters. Devices designed exclusively for 220V systems are not compatible.
Internet
  • Complimentary wireless internet is available on all floors.
Laundry Service
  1. Place clothing in the laundry bag provided in your guestroom.
  2. Complete the laundry request form (also in your guestroom).
  3. Call the front desk for collection.
Ice
  • Ice is available 24 hours a day at the stairway, free of charge.
Transportation
  • Serenti Hotel does not provide airport transfer service.
  • Taxi service can be arranged upon prior request.
Other Guest Services
  • Car rental available through Hertz.
  • Complimentary parking for hotel guests.
  • No pets allowed.​
Security
  • 24‑hour security cameras are in operation for guest safety.
                                                                            Cancellation Policy:   
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Regular Season- Cancellation                                                                       Peak Season - Cancellation
Before 7days of arrival- No charge                                                                 Before 14days of arrival- No charge 
Within 7days but before 3 days-1 Night                                                          Within 14days but before 7 days-1 Night
Within 3days of Arrival- 50%                                                                           Within 7days of Arrival- 50%
Without Notice/ No Show- 100%                                                                     Without Notice/ No Show- 100%
Due to Natural Calamities-No charge                                                            Due to Natural Calamities-No charg
(Mar. 1 - Novermber 31)                                                                                    (December 1 - February 28)