GENERAL INFORMATIONFront Desk Service
- Check‑in: 3:00 PM
- Check‑out: 12:00 Noon
- Early Check‑in / Late Check‑out: May be requested at the time of reservation (additional charges may apply).
- Late Check‑out Fee: After 12:00 Noon, a charge of $30 applies until 3:00 PM.
- Service Notice: Official currency is US Dollars.
- Domestic calls within Saipan can be made using the guestroom telephone.
- Please refer to the in‑room telephone manual for detailed instructions.
- Note: A nominal surcharge applies in addition to standard telephone fees.
- Voltage: Saipan operates on 110V. Appliances compatible with 220V may be used with adapters. Devices designed exclusively for 220V systems are not compatible.
- Complimentary wireless internet is available on all floors.
- Place clothing in the laundry bag provided in your guestroom.
- Complete the laundry request form (also in your guestroom).
- Call the front desk for collection.
- Ice is available 24 hours a day at the stairway, free of charge.
- Serenti Hotel does not provide airport transfer service.
- Taxi service can be arranged upon prior request.
- Car rental available through Hertz.
- Complimentary parking for hotel guests.
- No pets allowed.
- 24‑hour security cameras are in operation for guest safety.
Cancellation Policy:
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Regular Season- Cancellation Peak Season - Cancellation
Before 7days of arrival- No charge Before 14days of arrival- No charge
Within 7days but before 3 days-1 Night Within 14days but before 7 days-1 Night
Within 3days of Arrival- 50% Within 7days of Arrival- 50%
Without Notice/ No Show- 100% Without Notice/ No Show- 100%
Due to Natural Calamities-No charge Due to Natural Calamities-No charg
(Mar. 1 - Novermber 31) (December 1 - February 28)
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Regular Season- Cancellation Peak Season - Cancellation
Before 7days of arrival- No charge Before 14days of arrival- No charge
Within 7days but before 3 days-1 Night Within 14days but before 7 days-1 Night
Within 3days of Arrival- 50% Within 7days of Arrival- 50%
Without Notice/ No Show- 100% Without Notice/ No Show- 100%
Due to Natural Calamities-No charge Due to Natural Calamities-No charg
(Mar. 1 - Novermber 31) (December 1 - February 28)